Returns & Refund Policy
Returns
We want you to love your Stone Index pieces. If you are not satisfied, you may request a return within 15 days of delivery.
- Items must be unused, in their original condition and returned in their original packaging.
- To start a return, email info@stoneindexusa.com with your order number and the item(s) you wish to return. Items sent back without prior approval may not be accepted.
- Because natural stone is heavy and fragile, please pack returns carefully. Items damaged in return transit due to inadequate packaging may not be eligible for a refund.
Natural Variations
Natural stone and wood have unique veining, color and texture, and handcrafted pieces may differ slightly from product photos. These natural variations are not considered defects.
Damaged or Defective Items
Please inspect your order upon delivery. If an item arrives damaged or defective, contact us within 48 hours of delivery at info@stoneindexusa.com and include photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you.
Non-Returnable Items
- Custom or made-to-order items
- Items that have been used, installed (such as sinks) or altered
- Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method, typically within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective item.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Contact
Questions about returns? Contact us:
Stone Index LLC
STONE INDEX USA LLC, 3950 Prospect Ave E, Cleveland, Ohio 44115, United States
Phone: +1 (216) 359-4539
Email: info@stoneindexusa.com
